At Luvly Household Collections, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help.
Our return policy is that clients are allowed to return defective and non-defective items only on delivery which means that it is up to the client to inspect the items and confirm that they are in order before accepting them within 4 days on receiving them.

Furniture once assembled are not returnable. Clients are given dimensions to enable them make informed decisions before purchase. Technician assembling fee applies and price depends on complexity of the furniture

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt as proof of purchase. The return method is in store at no cost for the restocking fee.

To start a return, you can contact us at info@luvlyhouseholdcollections.co.ke or Call or WhatsApp +254746770732/+254794280109. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@luvlyhouseholdcollections.co.ke or call or WhatsApp +254746770732/ +254794280109

Damage and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items) and personal care goods (such as beauty products), used bath and beddings accessories. We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Refunds

Goods for goods exchange only.

Contact

If you have any questions about our refund and returns policy, feel free to reach out:
📧 Email: info@luvlyhouseholdcollections.co.ke
📞 Phone: +254746770732/ +254794280109

We appreciate your trust in Luvly Household Collections and are committed to providing the best shopping experience! 💕🏡