At Luvly Household Collections, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility

We accept returns under the following conditions:
✔ The item must be unused, in its original packaging, and in the same condition as received.
✔ Return requests must be made within 7 days of receiving your order.
✔ Items such as personal care products, clearance items, and customized products cannot be returned for hygiene and safety reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to info@luvlyhouseholdcollections.co.ke or call +254 768 233 757 with your order details and reason for return.
  2. Wait for Approval: Our team will review your request and provide return instructions if eligible.
  3. Ship the Item Back: You are responsible for returning the item to our specified address. Shipping costs for returns are non-refundable unless the return is due to a defect or an error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund:
✅ If approved, refunds will be issued to your original payment method within 5-7 business days.
✅ If your return is rejected, we will notify you with a reason.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us immediately, and we will assist you accordingly.

5. Non-Returnable Items

The following items cannot be returned or refunded:
❌ Personal care and hygiene products
❌ Clearance and discounted items
❌ Used or damaged products (unless they arrived defective)

6. Contact Us

If you have any questions about our refund and returns policy, feel free to reach out:
📧 Email: info@luvlyhouseholdcollections.co.ke
📞 Phone: +254 768 233 757

We appreciate your trust in Luvly Household Collections and are committed to providing the best shopping experience! 💕🏡