Terms of Service - Luvly Household Collections

Welcome to Luvly Household Collections! These Terms of Service govern your use of our website https://luvlyhouseholdcollections.co.ke/ and our services. By accessing or making a purchase from our store, you agree to these terms.

1. General Terms

✔ You must be at least 18 years old or have permission from a guardian to use our website.
✔ We reserve the right to update, modify, or discontinue any part of our services without prior notice.
✔ By using our website, you agree not to engage in fraudulent, abusive, or unlawful activities.

2. Product Information & Pricing

✔ We strive to display accurate product descriptions and pricing, but errors may occur. If we discover an error in pricing, we will notify you before processing your order.
✔ Prices are listed in Kenyan Shillings (KES) and are subject to change without notice.

3. Orders & Payments

✔ All orders are subject to availability and acceptance.
✔ Payments must be made in full before order processing. We accept MPesa, mobile banking, and other available payment options.
✔ We reserve the right to cancel or refuse any order suspected of fraudulent activity.

4. Shipping & Delivery

✔ Orders are processed within 24 hours of payment confirmation.
✔ Delivery times vary based on location (refer to our Shipping Policy).
✔ Customers are responsible for providing an accurate shipping address.

5. Returns & Refunds

✔ We accept returns within 7 days for unused and undamaged items (refer to our Refund and Returns Policy).
✔ Refunds are processed after we inspect the returned item.
✔ Shipping fees are non-refundable, except in cases where we sent the wrong or defective item.

6. Limitation of Liability

✔ We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.
✔ We do not guarantee that our website will always be error-free or uninterrupted.

7. Privacy Policy

✔ We value your privacy and handle your personal information with care. Please review our Privacy Policy to understand how we collect and protect your data.

8. Intellectual Property

✔ All content on this website, including text, images, logos, and designs, is owned by Luvly Household Collections and cannot be copied or used without permission.